Privacy Policy

Effective Date: October 1, 2026

Advanced Technologies (“we,” “us,” or “our”) respects your privacy. This policy explains what personal information we collect, why we collect it, who we share it with, how long we keep it and the choice you have. It is written to meet the Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec’s Act respecting the protection of personal information in the private sector (as amended by Law 25) and Canada’s Anti-Spam Legislation (CASL).

1. Who We Are and Accountability

Advanced Technologies is a managed IT service provider and consumer electronics retailer located in Southampton, Ontario. We operate the website www.advancedtechnologies.ca and a retail store.

This policy applies to personal information we collect:

• through our website, including online purchases and contact or quote forms
• in our store, including purchases and device setup, data transfer and repair
• from business that ask about or use our managed IT services

Our Privacy Officer is responsible for our compliance with this policy. Contact them with any questions, requests or compliant:

Privacy Officer: Adam McQuiggin, IT Manager Email: privacy@advancedtechnologies.ca Mail: 101-221 Adelaide Street, Southampton, ON N0H 2L0, Canada.

2. Information We Collect

We collect only what we need for the purposes in section 3. Most of it comes directly from you.

A. Online and in-store purchases

• Contact details: name, billing and shipping address, email address and phone number.
• Account details: username and password if you create an account. Accounts are optional; guest checkout is available.
• Order details: the products you buy, order history, returns and warranty claims.
• Checkout email: if you enter your email address at checkout but do not finish your order, we keep it so we can send a cart reminder (see Section 3).
• Payment Details: card details are entered into fields provided by our payment processor and sent directly to them. We never see or store your full card number.

B. Device setup, data transfer and repair

When you bring us a device, we record your contact details, the device make, model and serial number, and the work requested. To do the work we may need your device password and may be able to see files on the device. We only access what the job requires, do not copy your files except to complete a data transfer you asked for, and delete any working copies when the job is done.

C. Managed IT service inquiries

When you use our contact or quote forms, we collect your name, business contact details and information about your organization and IT environment, such as company size and the systems you use. We use this only to evaluate your needs and prepare a quote. It is kept separate from our retail marketing lists, and access is limited to staff preparing your quote.

D. Managed IT services client

When we provide managed IT services, we access and process information held in your organization’s system on your behalf. This can include user names, email addresses, device and security data, and the monthly reports we prepare for you. Your organization is governed by your Managed Services Agreement, and we act as your service provider.

E. Information collected automatically

When you visit our website, we and our providers collect your IP address, browser and device type, pages visited, referring site and time spent on pages.

We use these cookies and similar technologies:

When you first visit, a banner lets you accept or refuse analytics cookies. They staff off until you accept. You can change your choice at any time using the “Cookie settings” link at the bottom of every page.

3. How We Use Your Information

We use personal information only for these purposes

• Orders and accounts: to process payments, ship products across Canada, manage your account, and handle returns and warranty claims.
• Device service: to set up, transfer data or to repair your device and to contact you about the job.
• Quotes and managed services: to assess your IT environment, prepare quotes and deliver the services in your agreement.
• Customer support: to answer your questions and requests.
• Website improvement: to understand how the site is used, if you have accepted analytic cookies.
• Fraud prevention and security: to protect you, us and our payment processor from fraud and misuse.
• Legal obligations: to keep tax, accounting and warranty records required by law.

If we want to use your information for a new purpose, we will ask for your consent first unless the law allows otherwise.

Marketing emails

We send newsletters and promotions only to people who have agreed to receive them, for example by ticking an unchecked box when signing up or at checkout. Every marketing email includes an unsubscribe link, and we act on unsubscribe requests within 10 business days.

If you start a checkout and leave without finishing, we may send up to two reminder emails about your cart through a WooCommerce plugin. Each reminder includes an unsubscribe link. We do not send cart reminders if you have unsubscribed from our emails.

Order confirmations, shipping notices and service updates are not marketing and are sent whether or not you subscribe.

Automated fraud screening

Our payment processor uses automated systems to assess whether a payment may be fraudulent. These systems may delice a transaction without a person reviewing it. If your payment is declined, you can contact us to learn what information was used, have the decision reviewed by a person and share your comments.

4. Who we share it with

We do not sell, rent or trade your personal information. We share it only with the service providers below, and only what they need to do their job for us. We require them by contract to protect and use it only for the services they provide to us.

We may also disclose personal information:

• when required by law, such as a court order, subpoena or other lawful request
• to protect the rights, property or safety of our customers, staff or business, including to prevent fraud
• to our lawyers, accountants and insurers, who must keep it confidential
• If we sell or merge all or part of our business. The buyer must agree to use your information only as described in this policy, and we will tell you before your information becomes subject to a different policy

5. Where we store it and how long we keep it

Storage outside of Canada

Our website is hosted in Canada. Some of the providers in section 4 store or process information in the United States or other countries. While it is outside Canada, your information is subject to the laws of that country and may be accessed by its courts, law enforcement and national security authorities.

Before we send personal information about Quebec residents outside Quebec, we assess whether it will be adequately protected, as Quebec law requires.

How long we keep it

At the end of each period, we securely delete or anonymize the information. We may keep it longer if it is needed for a legal claim, investigation or access request that is still open.

6. How we protect it

We use reasonable safeguards suited to the sensitivity of the information, including:

• encrypted connections (HTTPS) on our website
• multi-factor authentication and role-based access for staff accounts
• endpoint protection and monitoring on our own systems
• limiting access to staff who need the information for their work
• secure deletion of data from devices and storage we retire

No system is completely secure, so we cannot guarantee that information will never be accessed without authorization.

If there is a breach

We keep a record of every breach of security safeguards involving personal information. If a breach creates a real risk of significant harm to you (for Quebec residents, a risk of serious injury), we will notify you as soon as possible. We will also report it to the Office of the Privacy Commissioner of Canada, for Quebec residents, the Commission d’accès à l’information du Québec.

7 Your choices and rights

You can ask us to:

• Access: tell you what personal information we hold about you, how we use it and who we have shared it with.
• Correct: fix information that is inaccurate or incomplete.
• Withdraw consent: stop using your information for a purpose you agreed to, such as marketing emails or analytic cookies. Withdrawing consent may mean we cannot provide some services, and we will tell you if so.
• Delete: delete your information, unless we must keep it by law (for example, tax records) or to finish a service you asked for.
• Data portability: give you information you provided to us in a structured, commonly used technology format, or send it to another organization.
• Stop dissemination or de-index (Quebec residents): stop sharing your information, or remove a link to it, where Quebec law allows.

You can unsubscribe from marketing emails using the link in any email and change your cookie choice using “Cookie settings” on our website.

How to make a request

Email privacy@advancedtechnologies.ca or write to the Privacy Officer at the address in section 1. We may ask you to confirm your identity before acting on the request. We will respond within 30 days and tell you if we need more time. Requests are free unless they are unusually complex, in which case we will tell you the cost first. If we refuse a request, we will explain why and tell you how to challenge our decision.

Complaints

If you are not satisfied with how we handled your information, contact our Privacy Officer first. You can also complain to:

• the Office of the Privacy Commissioner of Canada
• for Quebec residents, the Commission d’accès à l’information du Québec

To exercise any of these rights, please contact our Privacy Officer at the email listed above.

8. Children

Our website and services are not intended for children. We do not knowingly collect personal information from anyone under 14 without a parent’s or guardian’s consent. If you believe a child has given us information, contact our Privacy Officer and we will delete it.

9. Your account

If you create an account, keep your password private and use one you do not use elsewhere. Tell us right away if you think someone else has accessed your account. You can close your account at any time by contacting us.

10. Changes to this policy

We may update this policy when our practices or the law changes. We will post the new version on this page and update the “Last updated” date. If a change significantly affects how we use information we already hold, we will tell you by email or a notice on our website before it takes effect and ask for your consent where required.

11. Contact us

Questions about this policy or your personal information can go to our Privacy Officer at privacy@advancedtechnologies.ca or 101-221 Adelaide Street, Southampton, ON N0H 2L0.