IT Support – Bruce & Grey
On-site & Remote IT Support for Bruce & Grey Businesses
Help from people who actually answer the phone.
When something stops working, you want it fixed, not a ticket number. Our team in Southampton answers the phone, connects remotely to fix most problems in minutes, and drives out to offices across Bruce and Grey when hands-on work is needed. Support is unlimited on every managed IT plan, and available if you’re not on one.
Ways to get support
| Pay as you go | Managed IT plan | |
|---|---|---|
| Remote support | Billed by the hour | |
| On-site visits | Billed by the hour | |
| Priority response | When a technician is free | |
| 24/7 emergency support | — | Advanced and Professional |
| Monitoring and prevention | — |
What we help with
- Computers that are slow, crashing or won’t start
- Email, Outlook and Microsoft 365 problems
- Printers, scanners and shared drives
- Wi-Fi and internet outages (see networking)
- New staff setups and departing-staff lockouts
- Virus warnings, suspicious emails and possible hacks (see cybersecurity)
- Line-of-business software installs and updates
- New Lenovo computers set up and data moved over
How to reach us
Call
519-483-3560, Monday to Friday 8:30 am to 4 pm.
Email or ticket
Email support or open a ticket in the portal, and we’ll respond within our 30-minute target.
Remote session
We remotely connect to your system, and we can see the problem. Nothing to install in advance.
On-site
If it needs hands, we book a visit, usually the same or next business day in Bruce and Grey.
IT support questions
Do we need a managed IT plan to get support?
No. We support businesses by the hour too. A plan is usually cheaper once you need help more than a few times a year, and it includes monitoring that prevents problems.
How fast do you respond?
Our average response time is 30 minutes. Plan clients get priority, and Advanced and Professional include 24/7 emergency support.
Is remote support secure?
Yes. Sessions are encrypted, you approve each connection, and our own accounts are protected with multi-factor authentication.
Do you support home users?
Yes. Home users can sign up for managed services or they can bring their computers into our Southampton showroom for repair and setup.
Do you come on-site outside of Bruce and Grey
Yes. Contact us for business support across Ontario remotely.
Ready for IT support
that works for you?
On-site, remote, or emergency — choose the support model that fits your business
and get fast, secure, and scalable help from a team that you can reach